FAQ

Orders & Delivery

How long will it take to get my package?

Orders within the Netherlands will take approximately 3-5 working days.

How do I track my order?

Once the package has been sent you receive a track and trace code in your mailbox.

What are shipping costs?

Shipping to the Netherlands costs €7,50. Free shipping on orders above €250.

Can I pick up my order instore?

Yes, it is possible to pick up your order in store. If ordered during opening hours, your order will be ready for pick-up within an hour. only on opening days!

What does local delivery mean?

Local delivery is possible for certain postal codes. You'll see the availability at the checkout.

Do you ship internationally?

Yes, we do ship internationally but may take longer to arrive.

Payment Information

What payment methods are accepted?

We accept iDeal, Creditcard, Klarna, PayPal, Sepa, Apple pay, Visa, Mastercard, American Express, and Bancontact.

Returns & Cancelation

How do I return my order?

It is not possible to return shoes or apparel.

How do I change or cancel my order?

It is not possible to change or cancel your order.

My account

Do I need to set up an account to order something online?

It is not necessary to have a Sneakers Fris account to order online. You can also checkout as a guest. A Sneakers Fris account makes it fast and easy to order again next time and makes it easy to see or change the information about your recent and history of orders.

How can I delete my account?

You can delete your account at any time. Send us an email at info@sneakersfris.nl, and we will delete your account.